When and where will Erwin Gutawa’s “Konser Salute” be held?
A: Erwin Gutawa’s “Konser Salute” will be held on February 9th, 2019 in Hall 5, ICE BSD CITY
How do I purchase the tickets for Erwin Gutawa’s “Konser Salute”?
A: Please visit konsersalute.com/ticket then press Buy Ticket according to the type of class you prefer and follow further instructions
How many types of ticket classes are available and how much do they cost?
A: Currently there are 6 types of ticket classes: VIP, Titanium, Platinum, Gold, Silver, and Bronze. However, during the Early Bird period, VIP Classes will not be available for sale. For more info regarding the tickets, please visit: konsersalute.com/ticket.
How do I know if my order is confirmed?
A: After you’ve successfully completed your online transaction, you will receive an email and a text to the email address and phone number you submitted during your booking. If you do not see the email on your inbox, please kindly check your “spam” or “junk mail” folder.
When and where do I collect the physical tickets? What are the conditions?
A: Your physical ticket can be collected directly in Hall 5 ICE BSD CITY, starting two (2) days before the day of the concert. Please bring the ID registered in the booking. If someone else collects the ticket, please present a letter of authorization with a signature on the stamp accompanied by the ID (SIM/KTP).
What if I bought the tickets but I can’t go to the event, can I get a refund?
A: Please contact our customers service at: firstname.lastname@example.org
I lost or damage my ticket, can I have it replaced?
A: So sorry, if you lost or damage your ticket, we won’t be able to replace it. Please take good care of your own ticket.